Refund & Return Policy

Returns & Refunds

We want you to be happy with your Honeyport case. If it isn't right, you can return it.

Return window

You may request a return within 7 days of delivery.

Return shipping is free

We arrange and pay for reverse pickup from your address. You do not need to arrange a courier or pay any pickup charge.

Condition of returned items

To be eligible for a return, the case must be:

  • Unused and free of scratches, marks or adhesive residue
  • Returned in its original packaging, with all inserts and accessories
  • Accompanied by the order number

Cases showing signs of use, damage caused after delivery, or missing packaging cannot be accepted.

How to start a return

  1. Email us at honeyportaccessories@gmail.com with your order number and the reason for return.
  2. We confirm eligibility and schedule a reverse pickup, usually within 2 business days.
  3. Once the item reaches us and passes inspection, we process your refund.

Refund timelines

  • Prepaid orders — refunded to the original payment method within 5 to 7 business days of the returned item passing inspection. Your bank may take a further 2 to 5 days to reflect it.
  • Cash on Delivery orders — refunded by bank transfer (NEFT/IMPS) or UPI within 5 to 7 business days of inspection. We will ask you for account or UPI details at that point.

Shipping charges paid on the original order are non-refundable on change-of-mind returns.

Damaged, defective or wrong items

If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photographs of the item and the packaging. We will send a replacement at no cost, or issue a full refund including any shipping charges — your choice.

For these cases the standard return conditions above do not apply.

Wrong model ordered

Phone cases are model-specific. If you ordered the wrong model, we will exchange it for the correct one free of charge within the 7-day window, provided the case is unused.

Cancellations

Orders can be cancelled free of charge any time before dispatch. Email us with your order number. Once an order has been handed to the courier it cannot be cancelled, but you can refuse delivery or return it under this policy.

Questions

Call +91 97431 95899 (Mon–Sat, 10:00 AM – 6:00 PM IST) or email honeyportaccessories@gmail.com. We respond within one business day.

Business & tax details

Honeyport is a brand operated by M/s Buzz Technologies, a Partnership firm registered in Karnataka, India.

  • Legal entity: M/s Buzz Technologies
  • GSTIN: 29ABTFM9808Q1ZW
  • Registered address: Sourastrapet, Fifth Floor, No. 2, DS Lane, Balepet Circle, Bengaluru, Bengaluru Urban, Karnataka 560053, India
  • Phone: +91 97431 95899 (Mon–Sat, 10:00 AM – 6:00 PM IST)
  • Email: honeyportaccessories@gmail.com

All invoices are issued by M/s Buzz Technologies under the GSTIN above.